At Jawai Natural Leopard Safari, we strive to provide our guests with a seamless and memorable wildlife experience. We understand that travel plans may change unexpectedly, and this Refund & Cancellation Policy explains the terms applicable to bookings made through https://www.jawainaturalleopardsafari.org/.

By making a booking with us, you agree to the terms outlined below.

1. Booking Confirmation

• Your booking is confirmed only after successful receipt of the required payment.
• A confirmation email, WhatsApp message, or booking voucher will be sent once your reservation has been successfully processed.
• All bookings are subject to availability and applicable government regulations.

2. Cancellation by the Guest

If you need to cancel your booking, please notify us as soon as possible through our official contact details.

Our standard cancellation policy is as follows:

• More than 15 days before the scheduled safari or check-in: Eligible for up to 100% refund
• 7 to 15 days before the scheduled date: Eligible for a 50% refund of the booking amount.
• Less than 7 days before the scheduled date: No refund will be applicable.
• No-show or failure to arrive on the scheduled date and time: No refund or rescheduling will be provided.

Note: Certain government permits, entry fees, or third-party booking charges may be non-refundable.

3. Rescheduling Policy

• Guests may request a change of safari or accommodation date at least 72 hours before the scheduled booking.
• Rescheduling is subject to availability.
• Additional charges may apply if the revised booking falls under a different pricing period.
• Requests made after the permitted time may not be accepted.

4. Cancellation by Jawai Natural Leopard Safari

In rare circumstances, we may need to cancel or postpone a booking due to:

• Severe weather conditions
• Government restrictions
• Forest Department regulations
• Wildlife conservation measures
• Natural disasters
• Operational or safety reasons

In such cases, guests may choose one of the following options:

• Full refund of the amount paid, or
• Rescheduling to the next available date, subject to availability.

5. Wildlife Sighting Disclaimer

Jawai is a natural wildlife habitat, and animal sightings cannot be guaranteed.

Refunds will not be provided due to:

• No leopard sightings
• Limited wildlife activity
• Weather conditions affecting sightings
• Changes in safari routes directed by forest authorities

Each safari is a unique experience in the natural environment.

6. Refund Processing

Approved refunds will be processed to the original payment method.

• Refund processing time is generally 5–10 business days.
• The actual credit timeline depends on your bank or payment service provider.
• Transaction charges or payment gateway fees, where applicable, may be deducted from the refundable amount.

7. Non-Refundable Charges

The following may be non-refundable, where applicable:

• Government entry permits
• Forest fees
• Conservation charges
• Payment gateway processing fees
• Taxes or charges already remitted to third parties.

8. Force Majeure

Jawai Natural Leopard Safari shall not be held responsible for cancellations, delays, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Floods
• Heavy rainfall
• Earthquakes
• Pandemics
• Government orders
• Civil unrest
• Road closures
• Wildlife protection measures
• Other unforeseen events

Refunds in such situations will be handled in accordance with applicable laws and the policies of the relevant service providers.

9. Modification of Policy

We reserve the right to amend or update this Refund & Cancellation Policy at any time without prior notice.

Any changes will be published on this page with the updated Effective Date.

10. Contact Us

If you have any questions regarding cancellations, refunds, or your booking, please contact us using the official contact information available on our website.

Website: https://www.jawainaturalleopardsafari.org/

We will make every effort to respond to your queries and resolve refund requests promptly.